Some praise it as a national treasure. Others tag it as the
people’s supermarket. Many simply call it “NTUC.” While NTUC FairPrice is a
household Singaporean brand, the story of its rise from just one store in 1973
to over 500 today is little known.
As FairPrice Group celebrates its 50th anniversary in 2023,
this authorised book traces its riveting success from a worker-led experiment
to a S$4 billion food enterprise with more than 500,000 customers every day.
Along the way, it has fought the biggest global and local challengers in the
unforgiving retail market, from Carrefour to Cold Storage, from Sheng Siong to
Amazon.
But unlike FairPrice’s rivals, it is not a company. It is a
trade union cooperative with a social mission to moderate the cost of living
for Singaporeans. Profits are not maximised for shareholders or owners, but for
members and consumers. It continues to shoulder the burden of fighting
inflation even as it forges growth.
For the first time, this homegrown Singaporean brand offers
unprecedented access to its people and archives, revealing the crises FairPrice
has had to navigate, from the Avian flu outbreak of 2004 to the COVID-19
pandemic. These pages reveal the tensions and struggles as it balances profit
with purpose.
The Price of Being Fair tells the story of not
just successes over half a century but also failures – from loss-making
overseas ventures to aborted retail concepts. In the hands of the writers
behind the No. 1 bestseller The Last
Fools: The Eight Immortals of Lee Kuan Yew, this title
provides insights into business, management, politics, technology, and more
than a delicious dose of heritage and nostalgia.