Textbook Ordering - Home Delivery

Gempages Form

First Name

Last Name

Phone

FAQs

Orders

1. How do I place an order?
• Tick (✔) the items you wish to purchase on the textbook list.
• Upload and submit your order.

2. How do I know if my order went through?
A confirmation email will be sent once your order is successfully submitted.

3. Where is my order confirmation number?
Your order confirmation number can be found in the confirmation email.

4. Can I make changes or cancel my order once it’s been placed?
You may still make changes if payment has not been made. For store-pick up orders, you may contact the store directly for assistance. For home delivery orders, you may contact us via Whatsapp.

5. Will I be notified when items are no longer available?
Yes. For home delivery orders, our staff will contact you by Whatsapp within 5 working days from date of submission. For store pickup orders, our store staff will call you via mobile.

6. Am I able to purchase school-specific stationery or exercise books?
No, we offer textbooks only and do not carry school exercise books or school-specific stationery.

Delivery & Payment

1. How long does order processing take, and what are the shipping fees?
• Orders will be processed and delivered within 5 – 7 working days (Monday to Friday, excluding public holidays).
• Please expect a longer delivery timeline due to the high volume of orders during this period.

Booklist

Shipping Fee

1^st – 2^nd Booklist

$9.90

3^rd – 4^th Booklist

$12.90

Note: You may upload up to 4 booklists per order.

2. How do I track my order?
We will send you a delivery confirmation email prior to delivery. For any issues, please contact us via Whatsapp.

3. How do I know when my order is ready for payment?
Our staff will Whatsapp you the payment link once your order is ready for payment.

4. What is the validity period of the payment link?
Payment link will be valid for 2 working days.

5. What happens if I do not make payment within the stipulated period?
Orders not paid for within the specified period will be cancelled.

6. When does Textbook Order close?
• Textbook Order online closes on 20 December 2026.
• Textbook purchase will still be available at all POPULAR Bookstores, while stocks last.

Refunds & Exchange

1. Refund & Exchange Policy
• Refunds are not allowed.
• For textbook order exchanges, please bring a printed copy of your order invoice to any POPULAR Bookstores (except City Square Mall and ITE Ang Mo Kio). All exchanges are subjected to product availability.
• Items must be in mint condition.
• All exchanges must be made before 31 January 2027.

Promotions

1. What are the promotions available for textbook orders?
Receive $5* OFF Your Next Purchase with minimum $120 nett spend in a single order:

Purchase Methods

Rewards

Store Pickup

$5 Cash Voucher

Home Delivery

$5 Promo Code

• *Promotion ends on 10 January 2027.
• Cash Voucher and Promo Code are subject to respective terms & conditions.

2. POPULAR Members enjoy 5%^{^} OFF textbooks
•    ^{^}Promotion ends on 20 December 2026 for online order and 10 January 2027 for in-store purchases.
•    Members must present POPULAR Card/e-Card to enjoy 5% off textbooks, offer not applicable to Followers.
•    Not valid with any other discount.