Refund policy

Return & Refund

Under our general store policy, we do not offer returns, exchanges or refunds for change of mind.

Please review your order carefully before completing your purchase. Refunds, replacements, or returns will only be provided if an item arrives damaged, defective, or if an incorrect item was sent to you.

If you have received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order by taking the following steps:

1 ) Contact us at popularonlinechat@popularworld.com to request your return (please provide your order number, pictures of the item received (include barcode), and reason for return or exchange).

2 ) Arrange for the item to be sent back to us.

i. You may send the item back using a courier with tracking service (arranged by buyer) to ensure that we receive the return; OR
ii. Pick up from your address (arranged by POPULAR) at a charge of approx. $20.00; OR
iii. You can drop off the goods yourself at our return address, within our operating hours

Please note that initial shipping charges for your order is non-refundable.
We are UNABLE to process any Returns or Exchanges at our Physical stores.

Returns Address:
Popular Bookstore HQ (eCommerce)
15 Serangoon North Ave 5
Singapore 554360
Popular Warehouse Operating Hours are Monday - Friday 9am – 5pm (excluding 12pm-1pm)

Return Policy
- Free gifts that are included in the order must also be returned as well
- Returns must be made within 7 days of receipt of order
- Popular Singapore reserves the right to reject any return claim

Returned products will be assessed and inspected to ensure that the items meet the Return Policy requirements. This process may take up to 3 working days. Popular Singapore reserves the right to reject any return in the event that the assessment of the returned item is in an unacceptable condition.

Once the Returned product is approved for return, a notification will be sent to the buyer via email address. Amount will be refunded through the original payment mode.

Refunds made via PayNow will have a surcharge of $0.50

Damaged/Defective item upon receiving

Investigations will be carried to determine the cause of the defect and if we find that we have sent a defective item we will arrange for the item to be picked up and sent back to us.

Arrangements will be made for 1-to-1 exchange at your address. Please make sure you hang on to the original packaging, box and receipt. Return shipping arrangements and costs will be on Popular.

Incorrect item upon receiving

We will ascertain the reason for the discrepancy. If we find that the item has been delivered incorrectly, we will arrange for the a 1-to-1 exchange at your address.

Missing item upon receiving

To assist with our internal investigations, we will require pictures of the packing materials alongside the items you have received. If we are able to ascertain that the items was not included in the delivery, we will send out the item that was left out.

Warranty Claims

For products that come with a warranty period, You may refer to your product user manual to locate the service center for repairs/replacements.

OR if you are unsure you may get in touch with us with the following information for assistance:

Order Number
- Product Name/Barcode number

Invitation to Treat

All product listings, advertisements, and price displays on this website constitute an invitation to treat and do not constitute a binding offer. A contract of sale will only be formed when we issue an order acceptance confirmation or dispatch the products to you.

Customer Offer

By submitting an order and completing payment, you are making an offer to purchase the selected products. Your order remains subject to our acceptance, product availability, payment verification, and pricing confirmation.

Pricing Errors

While we endeavour to ensure that all prices displayed on our website are accurate, errors may occur. Where a pricing error is identified, we reserve the right to cancel the order or contact you to confirm whether you wish to proceed at the corrected price. If payment has already been made, any applicable refund will be processed promptly. We will not be obliged to supply products at an incorrect price where the error is obvious and could reasonably have been identified as a pricing mistake.

Order Cancellation / Availability

We reserve the right to decline or cancel any order due to product unavailability, payment issues, suspected fraudulent activity, or pricing errors. Where payment has been received, refunds will be processed in accordance with our refund policy.