What is the secret ingredient in every billion-dollar product, from the iPhone to ChatGPT? Simplicity. Humans love simplicity; it’s a deep-seated obsession. In a world of increasing chaos, Apple has built the world’s most valuable company on this single principle.

In It Just Works, top-level Apple veteran Neil West distils the company’s approach into a clear, actionable guide for leaders, entrepreneurs and anyone ready to make a bigger impact.

This book will show you how to:

• Uncover problems that your customers don’t even know they have.

• Harness psychology to make your products attractive.

• Craft a compelling product vision and build a culture that supports it.

• Communicate with a clarity that cuts through the noise.

• Master simplicity to build products that customers crave.

Drawing from stories inside Apple - including Steve Jobs’ vision for The Beatles on iTunes, the U2 album fiasco and the genesis of AirPods - West provides a concise, powerful manual for mastering the art of simple, impactful business.

About The Author

Neil West spent ten years as Apple’s Head of Music in the UK & Europe, helping grow iTunes into the world’s biggest music retailer. He then spent six years as Head of Apple Services for Southern Europe, managing the App Store, Apple Music, Apple TV+, Fitness+, Apple Books, and more—a billion-dollar business. It Just Works is his first book.